Simple pricing for teams that want better support economics.
Start with the core support workspace, then scale into AI automation without feature gating. HelpWave keeps the model easy to understand: a base subscription for the platform, then usage-based pricing when AI resolves tickets.
€60
starting monthly platform fee
€0.10
per automated ticket on Pro
Unlimited
AI usage without feature limitation
Choose the setup that matches your current support maturity
The free plan gives teams the operational base. Pro unlocks the automation layer without hiding core features behind extra tiers.
Free
€0
For teams getting started
No AI automations
Unlimited tickets
Unlimited users
Advanced statistics and reporting
Native Shopify integration
Fulfillment center and logistics integrations
Pro
€60
Base subscription per month
+ €0.10 per automated ticket
Unlimited AI automations
No feature limitation
AI support copilot for agents
Graph-based automation for repeatable categories
AI monitoring, CSAT, tag and workload analytics
Everything in Free
How billing works
1. Keep the workspace live
The monthly subscription gives you the support workspace, Shopify connectivity, reporting and operational controls.
2. Pay when automation creates value
Usage pricing only applies when Pro automation resolves tickets. This keeps costs tied to actual AI throughput.
3. Scale without unlocking new tiers
Unlimited AI and no feature limitation means the product does not get artificially fenced off as your team grows.
What buyers usually care about
Predictable unit economics
You can directly connect automation volume to support cost instead of guessing what a new seat or bundled plan will unlock.
Real operational depth included
Inbox, Shopify actions, graph automation, analytics and AI oversight are part of the same product rather than scattered across extra modules.
A clean path from manual to automated
Teams can start with the workspace and move mature categories into AI automation as soon as the process is stable enough.
Pricing questions teams ask before switching
Does Pro limit AI usage?
No. The Pro plan is positioned around unlimited AI usage without locking features behind extra product tiers.
What counts as an automated ticket?
A ticket billed on usage is one that HelpWave automation resolves as part of your Pro setup. The pricing page keeps that model visible so teams can reason about ROI clearly.
Can we start free and upgrade later?
Yes. Teams can begin with the core workspace, validate the operating model, and then move to Pro when they are ready to automate more volume.
If support volume is rising, pricing should reward automation instead of punishing it.
HelpWave is designed so teams can adopt AI in production without getting trapped in restrictive tiers or unclear add-ons.