Turn your storefront into a 24/7 sales and support concierge.
HelpWave helps visitors discover products, ask questions, compare options and move to checkout with fast, brand-safe answers directly on your website.
+15%
sales uplift target
95+
languages supported
30s
to go live
Customer experience
What customers get
This is not a passive widget. It behaves like a well-trained in-store advisor that knows your catalog, your policies and your brand voice.
Proactive product guidance
Start conversations based on browsing behavior, answer hesitation points and guide visitors toward the right product before they leave.
Instant answers from your content
Train the assistant on your website, help center, FAQs and structured sources so it can respond with grounded product and policy information.
Brand-safe conversations
Control tone, suggested prompts, escalation behavior and positioning so the experience feels native to your storefront instead of bolted on.
Designed for the moments that decide conversion
01
Discovery
Help shoppers understand the difference between products, bundles, ingredients, sizes or shipping options without hunting through pages.
02
Confidence
Handle objections around returns, delivery time, compatibility or usage so customers get clarity before checkout.
03
Conversion
Keep the conversation moving toward purchase with helpful suggestions, concise answers and immediate availability around the clock.
See live customer-facing agents
Explore how different brands use HelpWave to present products, answer detailed questions and keep the buying journey conversational.
Fauvette Paris
Luxury product guidance for high-consideration accessories.
Le Rivage
Care, ingredient and product-fit questions for beauty shoppers.
TOT
Lifestyle discovery flows for customers who want quick recommendations.
Give marketing and support the right controls
Customize the widget look, greeting, prompts and position on the page.
Decide exactly what the assistant should answer and when it should escalate.
Test internally before launch so the live experience is predictable.
Use the same assistant to reduce repetitive support questions before they become tickets.
Make every visitor feel like someone is ready to help.
Launch a customer-facing AI assistant that sells better, answers faster and stays aligned with your brand.