1. Acceptance of Terms

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services.

2. Service Description

Helpwave provides AI-powered customer support solutions, including but not limited to:

• • AI sales agent services
• • AI support copilot functionality
• • Customer communication management tools
• • Integration with various communication platforms

3. Account Registration and Security

To use our Services, you must:

• • Register for an account with accurate, complete information
• • Maintain the security of your account credentials
• • Promptly notify us of any unauthorized access
• • Be at least 18 years old or have legal authority to bind your organization

4. Subscription and Payments

Our Services are provided on a subscription basis. You agree to:

• • Pay all applicable fees as they become due
• • Provide and maintain accurate billing information
• • Accept responsibility for all applicable taxes

Subscription fees are non-refundable except as required by law or as explicitly stated in our refund policy.

5. User Obligations and Restrictions

You agree not to:

• • Use the Services for any illegal purpose
• • Attempt to gain unauthorized access to our systems
• • Interfere with or disrupt the Services
• • Reverse engineer or attempt to extract our source code
• • Use the Services to transmit harmful code or materials

6. Data Usage and Privacy

Your use of our Services is also governed by our Privacy Policy. You agree that we may process your data as described in our Privacy Policy and that you will only upload data that you have the right to use.

7. Intellectual Property Rights

All rights, title, and interest in the Services remain with Helpwave. You receive only a limited license to use the Services. You agree not to use our trademarks or other intellectual property without our prior written consent.

8. Service Level Agreement

We strive to maintain 99.9% uptime for our Services. However, we do not guarantee uninterrupted access and may suspend access for maintenance or updates. Specific service levels may be defined in separate agreements.

9. Limitation of Liability

To the maximum extent permitted by law:

• • We provide the Services 'as is' without warranties
• • We are not liable for indirect, incidental, or consequential damages
• • Our total liability is limited to the amounts paid for the Services in the 12 months prior to the claim

10. Term and Termination

These Terms remain in effect until terminated. We may suspend or terminate your access to the Services:

• • For violation of these Terms
• • For non-payment of fees
• • If required by law

11. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Services. Your continued use after changes become effective constitutes acceptance of the modified Terms.

12. Governing Law

These Terms are governed by the laws of France. Any disputes shall be resolved in the courts of Paris, France.