Empower Your Support Agents with AI Superpowers
HelpWave copilot is an AI assistant for support teams. It uses language models to learn from your previous interactions and suggest accurate, trustworthy answers to your support agents.
An AI assistant that you can trust

Personalized
HelpWave copilot is trained on your own data. Simply point AI to learn from your past conversations, FAQs & custom URL sources.

Transparent
HelpWave copilot makes no assumptions and only gives answers if it has a basis for it. It doesn’t make up stuff or hallucinate.

Self-improving
HelpWave copilot gets better with use through reinforced learning when agents accept/reject the AI suggestions.
Activate in 5 minutes
Add your data sources
Seamlessly integrated with HelpWave tickets and knowledge base.
Training
HelpWave copilot will take a few minutes to train itself on the FAQs and past conversations.
Turn it on
HelpWave copilot is ready to assist agents.
FAQs
How does HelpWave copilot predict correct answers?
HelpWave AI learns from your previous customer service interactions, FAQ pages, and articles to predict answers. It formats the answers to match your brand's voice and communication channel.
How is this different from macros?
No need to create/maintain:
Macros need to be created and updated regularly to remain relevant, while AI answers require no creation. AI learns from every answer ever written. If the topic has been addressed at least once before, the AI will be able to handle it.
Easy use & recall:
Agents must apply macros by searching for them using their names. In the case of AI-generated replies, agents only need to click the "Suggest a reply" button, and the AI will take care of the rest.
Polished answers:
Macros often need to be edited before being sent. Depending on the context of the existing conversation and customer data, you may need to make some tweaks. AI-powered answers take into account the context of customer data and ongoing conversation, and format the answer to match your brand's tone of voice and channel of communication.
How is it different from other AI-based text writers?
Unlike other generic text recommendation engines, HelpWave AI is purpose built for customer support use cases. It only suggests answers when it has a basis for them. It finds exact topics that were addressed in previous support interactions, making its suggestions accurate and on-brand.
How can we ensure that HelpWave copilot does not send incorrect answers to customers?
HelpWave does not directly send answers to the customer. Agents have the option to review and edit them before sending.