Build
better 

helpcenters with HelpWave AI

  • Social Media

    Monitor and respond to social media mentions and messages automatically

  • Email Support

    Automated email responses with smart routing and prioritization

  • All Your Channels in One Place

    Centralize and automate your customer support across all communication channels

  • Live Chat

    Real-time website chat support with AI-powered responses

  • Ticketing System

    Unified ticketing system for tracking and managing all support requests

Seamless Integration

Our AI-powered platform automatically centralizes all your customer communications into a single, efficient workflow. Handle emails, social media, chat, and more from one dashboard.

An AI Assistant You Can Trust

Personalized

HelpWave copilot is trained on your own data. Simply instruct the AI to learn from your past conversations, FAQs, and custom URL sources.

Transparent

HelpWave copilot makes no assumptions and only provides responses when it has a basis. It does not fabricate or hallucinate.

Self-improving

HelpWave copilot improves with usage through reinforcement learning when agents accept or reject its suggestions.

The complete customer service platform for E-commerce

All channels integrated
Powerful, customizable reports
AI agent analytics
CSAT Analytics
Teams
Team performance analytics
Custom fields
Assignment rules
All channels integratedPowerful, customizable reportsAI agent analyticsCSAT AnalyticsTeamsTeam performance analyticsCustom fieldsAssignment rules

FAQs

How does HelpWave copilot predict the right answers?

HelpWave AI learns from your previous customer service interactions, FAQ pages, and articles to predict responses. It formats the answers to match your brand's voice and communication channels.

How is it different from macros?

No need to create or maintain: Macros must be created and updated regularly to stay relevant, while AI-generated responses require no manual creation. The AI learns from every response ever written—if a topic has been addressed before, it can handle it. Easy to use and recall: Agents don't have to search for macros by name. With AI-generated responses, they simply click the 'Suggest a response' button, and the AI takes care of the rest. Polished responses: Macros often require editing before sending. Depending on the context of the conversation and customer data, adjustments might be necessary. AI-powered responses take into account the context and format the answer to match your brand's tone and communication channel.

How is it different from other AI-based text generators?

Unlike generic text recommendation engines, HelpWave AI is designed specifically for customer support use cases. It only suggests responses when it has a basis for them, identifying specific topics addressed in previous interactions, making its suggestions precise and on-brand.

How can we ensure that HelpWave copilot doesn't send incorrect responses to customers?

HelpWave does not send responses directly to the customer. Agents have the opportunity to review and edit them before they are sent.